"We are the only IT Engineering Company in Australia to have achieved Carbon Neutral Status
from 2009."
To ensure robust service delivery for this complex project, we supported our customer with our ‘zero-touch’ solution. This is where our engineers work under our clients’ brands as part of their business.
For DET, this meant a completely seamless service to 850 schools across NSW.
For our customer it meant assurance that each element of the project would be completed professionally. Best took care of everything – from loading software right through to fixing hardware. Our customer received value for money, statewide coverage, with Best taking all incident calls, allocating engineers, and reporting back. Importantly, all Best engineers have Working with Children clearance.
Consider it Done
With our innovative pricing and service solution, our customer paid a fixed price for our service, regardless of how many times we needed to attend a school. We also took care of upgrading the BIOS versions on each Netbook, re-imaging them with the new DET image, and deployment logistics.
Warranty Break/Fix service for large OEM on behalf of the NSW Department of Education and Training
The Project
This large PC maker is well known across six continents for developing, producing and delivering award-winning PCs. In 2009, following a successful tender, our client was commissioned by the NSW Department of Education and Training (DET) to deploy 250,000 Netbooks to high schools across the state within two years.
The Need
To successfully complete this challenging project, our client needed a cost-effective, complete service solution for warranty repairs on the hardware supplied to schools. The solution needed to meet our client’s strict budgetary requirements without compromising their response service.
Our Solution
During the tender stage, Best I.T. Engineering collaborated closely with the customer to understand their needs, as well as the needs of DET. As a result, they were able to include our fixed-price Warranty Break/Fix contract was included into the tender, giving the company complete confidence that it would fulfill DET’s needs within budget.