About Us
Best International is a privately owned IT services business, based in Sydney and operating throughout Australia and New Zealand.
We provide IT engineering solutions around the deployment, repair and disposal of IT devices: services; high volume, low level hardware installations, adds, changes, repairs and moves to Blue Chip Technology Vendors, System Integrators and OEM’s. We work pro-actively in partnership with our clients to assist them in the achievement of their profitability and service quality objectives.
Best International is committed to creating and delivering solutions that add value to our clients. The Best Advantage provides the following benefits:
•National Coverage of Australia and New Zealand – Over 100 Default points of presence
•Predictable Project Outcomes – we agree all objectives with our clients prior to commencement of projects
•Guaranteed service delivery - Our clients are not charged if we haven’t delivered the required results
•All of our engineers are employed directly by us
•A truly flexible and appropriately skilled “white label” workforce – Our engineers wear our clients badges & uniforms
•Significant cost reductions in project and services delivery – Typically we save our clients around 20% on standard services
•The ability to deliver a project of any size – 1 PC installation to 10,000 service events per month
BEST Services
Moves, Adds & Changes’ Services, such as:
•Redeployment of devices
•Rollout/Installation projects
•Upgrades and improvements to devices
Best International installs, upgrades or changes over 200,000 devices every year throughout Australia & New Zealand.
Over 98% of all devices are installed directly by Best International engineers.
We undertake installations in all locations – from metro to remote locations.
We undertake everything from simple 5-10 minute installations to complex devices or a 38,000 device deployment
We offer a full specialised Project Management Team capability.
IT Device Repair
•PCs & Notebooks
•Point of sale devices
•Printers
•ATM machines
•Servers
•Faxes
Best International repair over 150,000 IT devices, nationally, throughout Australia every year.
All repairs are coordinated by the “Best Response Centre, our service management facility.
Best International is open for business 24 hours per day 365 days per year – 366 in a leap year!
Repairs are delivered at a fixed cost per device.
Over 90% of repairs are undertaken by Best International employed engineers.
We undertake repairs of varying complexity - from simple POS repairs to low-level server repairs.
BEST Value
Our Value Proposition is straightforward and guaranteed!
We lower the cost of doing business for our clients, with Australia-wide coverage, at a fixed cost per single event.
We deliver the following benefits to our clients’ businesses:
Regional Presence
Best employ and control over 90% of all deployed engineers directly. This positively affects on-costs to our clients and enables us to tightly control quality and service levels on an individual event basis.
Fixed Price per event
Our Fixed Price model provides clients with absolute predictability. We guarantee no cost overruns and our quoted project price includes all travel and reasonable ‘out of scope’ allowance.
Lower cost per event
Best have developed and refined a highly efficient operational cost model. We are deliberately structured as a ‘lean burn’ operation, free from unnecessary infrastructure and overhead costs. We pass the benefits of our hard-won operational efficiency directly to our clients in the form of reduced contract costs.
Variable cost labour model
We only charge our clients for project-specific efforts, thereby alleviating their requirement to over-employ to cater for ‘just in case’ scenarios
National coverage
Best’s national coverage, with over 100 fully operational points of presence, enables our clients to extend reach across Australia and New Zealand without their incurring any additional infrastructure costs.
Appropriately skilled engineer deployment
Best only charge clients for the skill level required to effectively complete the contract. We neither over-skill, nor over-charge contract assignments.
Extensive Project Management Capability
Best International offers the capability to holistically manage projects from inception to commissioning, including all KPI establishment, monitoring and reporting.
Service Desk Operation – 365 Days per Year – We have the capability to supplement any of our clients’ service operations with our fully staffed service desk facility. The Best Service Centre coordinates and delivers over 150,000 service events per year and operates 24 hours per day, 7 days per week, 365 days per year.
Carbon NeutralBEST
Best International is committed to the principles and practices of Sustainable Development and to minimising the adverse effects of our commercial operations on the environment. Accordingly, Best International continually monitors it’s carbon emissions and this data is verified by a fully independent annual audit. BEST audits are undtertaken in compliance with The GHG Protocol Corporate Accounting and Reporting Standards and ISO - 14064-1 Greenhouse Gases. http://www.ghgprotocol.org
Carbon credits are purchased monthly, in arrears, to offset 100% of all CO2 equivalents emitted across every aspect of our business activities. Best International purchase two types of carbon credits:
Forestry Sequestration Credits - The Forestry NGACs which are sourced from the New South Wales Government’s forestry management service Forests NSW.
Each forestry NGAC certifies that one tonne of CO2 has been removed from the atmosphere and stored on our behalf for 100 years.
In addition the land the forests have been cultivated upon must have been cleared prior to 1990, and should any harm come to the trees themselves within that 100 year period then the carbon credits must be replaced from an alternative source.
Methane Destruction Credits - Methane gas has a molecular structure that is actually more damaging to our atmosphere than CO2.. It has a ‘global warming potential’ that is twenty one times worse than CO2 which is why it is so important to prevent it from being released into the atmosphere. For this reason we also purchase NGAC’s that are created from projects which are designed to trap and destroy this harmful gas as well as ones that relate to CO2.